Atlas40
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E-commerce & wholesale

Every customer question answered with the real order in front of you.

We connect your store, carrier tracking and help desk, so “Where's my order?” gets an accurate answer in seconds and refunds still go through a person.

Works with Shopify, Zendesk and UPS or FedEx tracking.

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Examples use sample data.

Sounds familiar?

  • Most tickets are “Where is my order?”
  • Agents open three tabs to answer one question.
  • Return rules applied differently by different people.
  • Wholesale inquiries mixed in with support.

Today vs. with Atlas40

Agents open three tabs to answer the same question, many times a day.

Today
01“Where's my order?”
02Three tabs open
03Copy tracking
04Rules vary
Built for you
Ticket in
Order looked up
Reply drafted
Agent approves
✓ Approved

Accurate answers in seconds. Refunds still go through a person.

Today's steps

  1. Most tickets ask where an order is
  2. Agents open the store, carrier and help desk to answer
  3. Tracking details are copied into a reply by hand
  4. Return rules are applied differently by different people

Built-for-you steps

  1. The question arrives in your help desk
  2. The order and tracking are looked up automatically
  3. A reply is drafted with the real dates
  4. An agent approves, and refunds always go to a person

Featured workflow

The reply uses the real order and tracking, so it's right the first time.

Zendesk conversation

“My order has not arrived. Can you tell me what happens next?”
Draft reply · ready for the agent

Good news: your order shipped on Oct 14 with UPS and is on its way. The latest scan shows it in Columbus, OH, and UPS expects delivery on Oct 18. Here's your tracking link.

Order timeline · Shopify + UPS

  1. Order placedOct 12
  2. Shipped with UPSOct 14 · tracking number on file
  3. In transit · Columbus, OHOct 16 · latest scan
  4. Estimated deliveryOct 18
Other requests
Return requestWithin 30-day window · Return label ready for approval
RefundAlways goes to a person.

Tracking unclear? It goes to an agent.

More we build for e-commerce & wholesale

  • Returns assistant

    Checks the return window and policy, prepares the label, and sends refunds to a person for approval.

    AI Employees

  • Wholesale lead follow-up

    Retailer inquiries qualified and sent to sales with order history.

    Content & Growth

  • Product pages and AI video ads

    Product content and short video variations from your catalog.

    Content & Growth

  • Store-to-accounting sync

    Orders, refunds and fees matched in your books.

    Integrations & Data

Your first 40 days

  • One support channel
  • Order and tracking lookup
  • Drafted replies
  • An exception queue for refunds and edge cases

Then we can add

A returns assistant, wholesale follow-up and store-to-accounting sync.

Tools we work with

  • Shopify
  • Zendesk
  • UPS or FedEx tracking

What to measure

Numbers you already care about. We track them; we don't promise them.

  1. First-response time
  2. Tickets resolved without an agent writing from scratch
  3. Refund decisions made by a person (should stay 100%)

Questions

No. Refund decisions always go to a person. The AI only prepares the details.

Yes. Before we start, we confirm which order and ticket data your plans share.

The reply says what is known and doesn't guess a delivery date. Unclear cases go to an agent.

See what we'd build for your online store.

Send us your website. We'll map this workflow to your tools, in writing, within 2 business days.

A real person on our team reviews every request.

A website address is enough; you can add context below.

Initial response within 12 hours. Written report within 2 business days.

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