Resident message · Outlook
“There is water leaking under the kitchen sink in Unit 4B. I can provide access after 3 PM.”Received 9:14 AM
All industries
Property management
Every maintenance request gets a ticket, an owner and a resident update.
We connect your inbox, property system and vendors, so urgent leaks reach a person in minutes and routine requests handle themselves.
Works with Outlook, Buildium, SharePoint and your maintenance system.
Examples use sample data.
Sounds familiar?
- Requests arrive by email, phone, text and portal.
- Staff chase residents for photos and access times.
- Residents call back asking for updates.
- Owner inquiries sit in the general inbox.
Today vs. with Atlas40
Requests come in four ways, and every one is chased and retyped by hand.
01Email, phone, text
02Chase photos
03Retype ticket
04“Any update?”
Request logged
Details collected
Staff approve
Plumber assigned
✓ Approved
Every request is logged, chased and assigned without retyping.
Today's steps
- Requests arrive by email, phone, text and portal
- Staff chase residents for photos and access times
- Someone retypes the details into the maintenance system
- Residents call back asking for updates
Built-for-you steps
- Every request is logged the moment it arrives
- The AI asks the resident for any missing details
- Staff approve the job
- A ticket is created for the unit and the plumber assigned
Featured workflow
One maintenance request, start to finish.
Message in, details collected, plumber booked, resident told.
Ticket details
- Unit
- 4B
- Issue
- Leak under kitchen sink
- Access
- After 3 PM
- Follow-up
- Photo: requested automatically · Still leaking (resident replied)
Marked urgent · Approved by staff 9:21 AM
Plumber assigned for today, 3:30 PMThanks for reporting the leak under your kitchen sink in Unit 4B. A plumber is scheduled for today at 3:30 PM, after your 3 PM access time. If the leak gets worse, turn off the valve under the sink and reply to this message.
Status: Plumber scheduled · Resident notified- Incoming message
- Unit lookup
- Missing details requested
- Staff approve
- Resident notified
- UrgentStraight to a person, even if details are missing.
- Missing detailsThe AI asks the resident automatically.
- CompleteA ticket is created and assigned.
Residents hear back in minutes. The job is only marked done when your team confirms it.
More we build for property management
Owner inquiry qualifier
New owner leads are asked about location, unit count and needs, then land in your CRM with a consultation slot.
Content & GrowthVendor update tracker
Contractor updates by email or text are logged on the ticket, and the resident is told automatically.
AI EmployeesLease and renewal follow-up
Renewal reminders and missing-document chases run on a schedule.
AI EmployeesPortfolio view
Open tickets, overdue jobs and costs per property in one place.
Business OS
Your first 40 days
- Maintenance intake for one channel
- Unit lookup
- Automatic missing-detail requests
- Staff review queue
- Resident updates
Then we can add
Owner inquiries, vendor updates and a portfolio view.
Tools we work with
- Outlook
- Buildium
- SharePoint
- Your maintenance system
What to measure
Numbers you already care about. We track them; we don't promise them.
- Time to first resident reply
- Share of tickets created without retyping
- Repeat “any update?” messages
Questions
Yes, when your Buildium plan includes API access. Before we start, we confirm what your plan allows. If it doesn't, we work from your inbox and maintenance system.
Urgent issues, like an active leak, go straight to a person, even if details are missing. The AI never decides an emergency can wait.
You choose. Usually the first reply and requests for photos go out automatically. Anything about schedules, costs or access is approved by staff first.
No. Vendors keep replying by email or text. Their updates are logged on the ticket.
See what we'd build for your property management business.
Send us your website. We'll map this workflow to your tools, in writing, within 2 business days.
A real person on our team reviews every request.